Payment
Supgold is well cooperated with Paypal company. We currently accept Paypal, Visa, MasterCard, Discover and American Express. All the payment are authorized to go through Paypal's gateway and will be under 128 SSL security protections for any of the private information (to know what is Private Information, please click HERE )
Credit/Debit Card Payment
What can cause "Payment Refused?"
Is it secure if bank card details shown online?
What essential conditions need to be possessed before making payment?
Is there any other charge when selecting online payment?
What if I failed in paying on the web pages?
How to query the process of ordering?
Why can not receive products after I paid?
User's self-protection on bank card
Paypal Payment
When you choose Paypal as the payment and click on the button "Proceed to Paypal and pay order" you will be linked to Paypal payment gateway. You will have to login your Paypal account and authorize the transaction in order to send the payment to our account.
Credit/Debit Card Payment
When you choose the Credit/Debit Card as the payment and click on the button "Proceed to Paypal and pay order" you will be linked to Paypal payment gateway, which also support Visa, MasterCard, discover and American Express as the payment. Please click on the "Secure Checkout" and fill in the valid information for your payment.
Whenever Paypal or Credit/Debit Card you use as payment, you will receive two receipt emails after completing the payment: One from Supgold and One from Paypal. Within the payment receipt is the Transaction Number (Transaction#) which you can use as a reference if you wish to contact our customer service.
What can cause "Payment Refused?"
1. The using bank card is not in the area supported by the bank.
2. Online payment has not opened on the card.
3. The using card is expired, invalid or reported to loss.
4. No enough credits on the card.
5. Card number or password is not correct.
6. ID number is not correct.
7. Data transfer error.
8. Network breaks.
9. The amount on order does not equal to the amount paid.
Is it secure if bank card details shown online?
After users choose any bank to pay on Capital Electronic Store Payment Platform, the system would immediately go into the Gateway of that bank. Bank card details would be filled in on the encrypted gateway page, payment platform or web site can not see any information.
The process of inputting and submitting card details adopts international universal SSL or SET digital certificate to encrypt and transmit; the online payment system of each bank can completely guarantee the safety of paying online?
What essential conditions need to be possessed before making payment?
(1) Safe environment of visiting the Internet; avoid operating in public places, such as Internet cafe, etc.
(2) The cipher strength of IE browser can not be lower than 128-bit; otherwise the high encrypted patch must be downloaded and installed.
Open IE browser--help menu--about Internet Explorer to check and remember the version of IE. If cipher strength is lower than 128-bit, click on the information shown and to go to Microsoft web site to download new updates.
Payment platform page contains a download area; users may choose the appropriate version to download.
Traders can log in trader-side management system--system management--download area to download
(3) The bank cards held by normal users must be used in the geographical region supported by the bank and online payment function must be opened.
Is there any other charge when selecting online payment?
No Also, when the customers go no to the web of the bank to register bank online, not any other charge is demanded by the bank.
What if I failed in paying on the web pages?
Failure in paying on web is usually caused by insufficient balance in credit or disconnection of the Internet during the payment. If encountering this, please make a new order or pay by other ways.
How to query the process of ordering?
If you have any queries of your ordering process, you can call or e-mail customer service centre where we have colleagues who specially serve you for these enquiries. Such as: number of order, order time, order website, type of paying card and amount of payment.
Why can not receive products after I paid?
That may because:
1. The information that customers have inputted is incorrect, so valid order does not generate
2. Valid order has been generated, but there is no enough money on customer's bank card.
3. Sellers do not have enough products. Then sellers should contact customers in due course and inform payment platform to refund money to customers.
User's self-protection on bank card: 1. Do not use a same password on every card.
2. Remember your password!!
3. Do not tell your password to anybody else, including friends.
4. Avoid being peeked when input your password.
5. Do not use your birthday, telephone number or other repeated number as your password.
6. Change password when it might be leaked.
7. Change password frequently.
8. Use anti-virus or personal firewall program to protect your PC when surfing the Internet. |
:
:
: